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Guest Service Officer - Mandarin Speaking

Four Seasons Hotels and Resorts · Posted Nov 10, 2026

Jimbaran, Indonesia

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Front Desk Receptionist at Four Seasons Resort Bali at Jimbaran Bay, welcoming guests, managing check‑in/out, handling guest requests, and providing Mandarin‑speaking support.

Compensation

Competitive Salary, wages, and a comprehensive benefits package.

Responsibilities

Handle guest check‑in and check‑out processes
Assist guests with inquiries regarding resort facilities, services, operating hours, in‑house events, transportation arrangements, directions, and local information
Communicate effectively with Mandarin‑speaking guests and provide personalized assistance
Ensure compliance with all Front Desk policies and procedures, including credit card handling and PCI compliance standards
Maintain and balance the assigned cashier bank, process cash transactions, exchange foreign currencies, cash checks where applicable, and reconcile all transactions at the end of each shift

Requirements

Diploma or equivalent qualification in Hospitality, Tourism, or a related discipline
Nice to have: additional foreign languages

Skills

Mandarin English hotel operating systems

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