- Remote, Canada
- Remote
- Full-time · Manager
- 5–7 years
Leads Staples Canada’s centralized production control and print estimating functions, ensuring print work moves through the national production network with clear ownership, visibility, consistency, and control.
Responsibilities
- Lead the Production Control Center as a centralized national function covering Print Estimating and Production Control
- Establish and maintain national standards for intake quality, estimating, production readiness, sourcing, routing logic, documentation, handoffs, service levels, escalation, and performance expectations
- Lead, coach, and develop team members and people leaders
- Own the operating model, including functional responsibilities, decision rights, approval limits, escalation criteria, routing governance, service standards, process controls, and performance routines
- Monitor performance across estimating quality and turnaround, routing accuracy, SLA adherence, workload balance, aging work, production exceptions, escalation trends, sourcing effectiveness, and work movement through the production network
Requirements
- College diploma or university degree in graphic communications, print production, business, operations, or a related discipline preferred
- Nice to have: French language proficency