- Chennai, Tamil Nadu, India
- Mid
- 3–5 years
Support and troubleshoot software applications for customers, manage cases, and participate in global on‑call duty.
Responsibilities
- Support and troubleshoot software applications
- Manage customer cases/issues through to resolution
- Verify, reproduce and isolate faults in software
- Answer customer queries with detailed investigation and clear communication
- Serve as customer advocate throughout the customer lifecycle
Requirements
- Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines with CGPA of 7.5 or higher
- Nice to have: Experience in container terminal, shipping, or logistics industries
- Nice to have: Exposure to container terminal automation