- 4+ years
As a Multimodality Field Service Engineer for Menya, Egypt, you will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.
Responsibilities
- Perform system-level troubleshooting, installation, maintenance, and service repair needs on Patient Care Solutions (PCS) and surgery imaging solutions.
- Maintain daily interface with doctors and technicians on equipment status issues.
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintain tools and test equipment properly and ensure they are calibrated.
Requirements
- BSc in biomedical engineering