Field problem solving jobs

Service Engineer

Spheros · Posted Jan 5, 2026

Suzhou, Jiangsu, China
On-site
Contract · Mid

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Service Engineer focused on supporting claim handling, NQC projects, field problem solving, and improving product design through customer feedback analysis.

Responsibilities

Support claim handling & NQC projects with deep involvement of service partners.
Feedback on site problems in a timely and accurate manner to support the improvement of the product design and quality to the next level.
Support field for problem solving, including raw material procurement and return, coordinate with service stations to provide resources and solutions.
Responsible for the summary of service reports from service stations.
Collect customer feedback,analyze and provide improvement proposals.

Skills

claim handling NQC projects field problem solving customer feedback analysis

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