CRM & CDP Technical - Integration Analyst
Vacances Air Canada Vacations / Air Canada Rouge · Posted Nov 11, 2026
- Montreal, Quebec, Canada
- Hybrid
- Full-time · Mid
- 5+ years
Own the technical and integration oversight for the Microsoft Dynamics CRM and Bloomreach CDP implementation—ensuring data integrity, identity resolution, and reliable integrations across ACV systems.
Responsibilities
- Serve as the technical CRM/CDP SME within IT throughout implementation
- Define and validate CRM/CDP data model requirements and data flows supporting unified customer profiles
- Define/validate identity resolution and matching logic (deduplication, stitching, and rules needed to unify customer profiles)
- Define/validate data ingestion patterns (batch and real‑time options) and oversee data onboarding approach with vendors
- Partner with architects and system integrators on CRM–CDP integration design and end‑to‑end data movement across systems
Requirements
- Bachelor’s degree in Computer Science
- Bachelor’s degree in Information Systems
- Bachelor’s degree in Engineering
- Nice to have: Bloomreach CDP
- Nice to have: Salesforce CDP