- Remote, United States +1 more
- Remote
- Full-time · Senior
- $150K–$165K per year
- 5+ years
Senior individual contributor responsible for the strategic success, retention and expansion of Blue Mantis's most complex channel partner relationships.
Locations (2)
- United States
- Canada
Compensation
Compensation: $150,000 - $165,000 / year
Responsibilities
- Serves as the primary customer success contact for an assigned strategic channel partner and its end customers, delivering an exceptional client experience across every interaction
- Owns the customer success strategy and operating model for assigned strategic channel portfolios, establishing governance, engagement cadence, success measures and escalation frameworks
- Collaborates effectively with subject matter experts and cross-functional teams to drive operational efficiency, consistency, and standardization
- Partners with the Blue Mantis CSAM team to present FinOps and CSP findings, translating cost and consumption insights into business terms and clear next steps for client stakeholders