Provide customer service to producers and contract owners by effectively responding to incoming phone calls related to life and/or annuities insurance products.
Responsibilities
Respond to incoming phone calls related to life and/or annuities insurance products
Perform outbound phone calls to complete fulfillment of requests and follow up on inquiries
Update information in administrative and workflow systems to process producer and/or policyholder requests and claim requests
Remain current on changes and updates for products, processes, and operational procedures to ensure compliance
Support team on escalated cases, Quality reviews, and Document mgmt
Requirements
Bachelor's Degree preferred
High School Diploma or GED or equivalent experience in financial institution operations, customer service, and/or annuity service operations
Nice to have: Contact center work experience in a similar environment in an Insurance process
Provide customer service to producers and contract owners by effectively responding to incoming phone calls related to life and/or annuities insurance products.
Responsibilities
Respond to incoming phone calls related to life and/or annuities insurance products
Perform outbound phone calls to complete fulfillment of requests and follow up on inquiries
Update information in administrative and workflow systems to process producer and/or policyholder requests and claim requests
Remain current on changes and updates for products, processes, and operational procedures to ensure compliance
Support team on escalated cases, Quality reviews, and Document mgmt
Requirements
Bachelor's Degree preferred
High School Diploma or GED or equivalent experience in financial institution operations, customer service, and/or annuity service operations
Nice to have: Contact center work experience in a similar environment in an Insurance process
Lead daily and strategic operations of multiple branch locations and the E-Branch, ensuring compliance, member service excellence, and financial performance.
Locations (6)
Memphis, Tennessee, United States
Los Angeles, California, United States
Indianapolis, Indiana, United States
Pittsburgh, Pennsylvania, United States
Harrison, Arkansas, United States
Fort Worth, Texas, United States
Compensation
FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering)
Responsibilities
Serve our members
Manage daily and strategic operations of multiple branch locations and the E-Branch
Maintain policies, procedures and reporting
Oversee budget accountability
Develop and maintain contacts within the FedEx community
Requirements
College degree or equivalent higher level management work experience
Nice to have: card processing
Nice to have: digital channels
Nice to have: lending experience including underwriting
