- Delhi, India
- 1–2 years
Serve as the first point of contact for inbound calls, emails, and chat messages from customers, addressing inquiries related to banking, financial services, and insurance products, resolving issues, maintaining records, and ensuring service level agreements.
Responsibilities
- Serve as the first point of contact for inbound calls, emails, and chat messages from customers.
- Address inquiries related to banking, financial services, and insurance products.
- Resolve customer issues promptly, escalating complex cases to senior staff when necessary.
- Maintain accurate and up‑to‑date records of interactions in the CRM system.
- Provide product information and identify cross‑sell or upsell opportunities.
Requirements
- High school diploma required; bachelor's degree preferred