Help Desk Support Tier 1
Universal Business Solutions · Posted Jun 9, 2026
- Alpharetta, Georgia, United States
- Entry
- 1–3 years
Provide first‑level IT support for service desk requests and aim for first‑contact resolution.
Responsibilities
- Provide first‑level IT support for service desk requests and aim for first‑contact resolution.
- Troubleshoot desktop, laptop, software, printer, mobile device, and network connectivity issues.
- Create, assign, track, and triage helpdesk tickets to ensure timely resolution.
- Support remote users, including VPN access and international teams.
- Install, configure, and maintain hardware, software, and mobile devices.
Requirements
- High school diploma required
- Vocational training or CIS/MIS degree preferred