Head of Custody Operations and NAM Lead for Investor Services Operations
Citi · Posted Nov 12, 2026
- New York, New York, United States
- On-site
- Full-time · Executive
- $250K–$500K per year
Global Head of Custody Operations and NAM Lead for Investor Services Operations, providing global strategic accountability for Citi's Custody Operations franchise and senior leadership accountability for North America (NAM) Investor Services Operations.
Compensation
Primary Location Full Time Salary Range: $250,000.00 - $500,000.00
Responsibilities
- Lead the Custody Operations organization, delivering operational excellence, regulatory compliance, and strong client outcomes.
- Provide senior leadership and oversight for NAM Investor Services Operations, ensuring resilient, timely, and effective execution across critical custody and investor servicing activities.
- Architect and execute the global Target Operating Model (TOM), strategically balancing scale across centralized multi-hub Centers of Excellence with direct custody market access across 60+ countries.
- Define and execute the strategic vision for Custody Operations and NAM Investor Services Operations, aligning operational priorities with Citi's business, risk, client, and regulatory objectives.
- Drive transformation initiatives that improve effectiveness, scalability, resilience, productivity, and service quality.
Requirements
- Bachelor's degree in finance, Economics, Business Administration, Engineering, or related field
- Nice to have: Artificial Intelligence (GenAI/ML)
- Nice to have: predictive analytics
- Nice to have: cognitive workflow automation