Service Desk Analyst
Esri UK & Ireland & Helyx · Posted Nov 12, 2026
- Holywood, Northern Ireland, United Kingdom
- Hybrid
- Contract
- £27K–£34K per year
Provide first-line support for GIS and cloud-based environments, managing incidents, service requests and operational tasks.
Compensation
£27,000 to £34,000 per annum, depending on experience
Responsibilities
- Act as first point of contact for service issues and enquiries
- Log, categorise and prioritise incidents and service requests
- Gather and record information to support issue diagnosis
- Provide first-line support using documented procedures
- Keep customers informed and escalated issues when required
Requirements
- Recent graduate in Information Technology, Computer Science or related discipline
- Equivalent qualification or practical experience
- Nice to have: Internships
- Nice to have: Placements
- Nice to have: Training