The Customer Experience Learning Enablement Specialist I contributes to the development, delivery, and maintenance of learning solutions that support frontline readiness, consistent performance, and effective communication.
Estimated Hiring Range:
$66,690.00 - $81,510.00
Bonus Target:
Bonus - SIP Target, 5% Annual
- Support identification of learning and training gaps by using performance insights, operational feedback, and frontline observations to inform learning solutions
- Partner with Performance Insight teammates to understand performance patterns and determine when learning interventions are required
- Build understanding of how performance insights inform learning needs
- Develop and deploy timely stop gap learning solutions to address immediate performance or knowledge needs
- Design and deliver foundational learning solutions aligned with frontline workflows, responsibilities, and performance expectations
- Nice to have: Healthcare experience
- Nice to have: Insurance experience
- Nice to have: Contact center experience
- Nice to have: Customer experience setting experience
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