Service Desk Engineer (Fraud Prevention & Telecom Support) – Tieto Tech Consulting (m/f/d)
Tieto · Posted Nov 5, 2026
- Veliko Tarnovo, Veliko Tarnovo, Bulgaria
- Hybrid
- Full-time · Mid
- 3+ years
The Service Desk Engineer will focus on fraud prevention and telecom support for BICS, operating one of the world's most extensive communication networks.
Responsibilities
- Monitor and investigate fraud events
- Define and implement improvements in fraud detection
- Investigate root cause of network issues
- Communicate with customers and suppliers
- Support global roaming and mobile services
Requirements
- Bachelor’s degree in Computer Science
- Master’s degree in IT, or equivalent
- Nice to have: 5G
- Nice to have: Cloud services
- Nice to have: IoT