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The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions, covering all aspects of the front office when the General Manager is not present.
Responsible for operating individual hotel properties in the absence of a General Manager, including local marketing, staff training, quality assurance, and financial performance.
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.