- Rochester, Minnesota, United States
- On-site
- Full-time · Mid
- $22–$25 per hour
- 2+ years
The Front Desk Supervisor oversees daily front desk operations to ensure exceptional guest service throughout the guest journey, including check-in, the duration of the stay, and checkout. This role supports revenue and occupancy goals by promoting available services, maintaining rate and reservation accuracy, and ensuring adherence to established operating standards.
Compensation
$22.00 - $25.00 Hourly
Responsibilities
- Welcome guests promptly and professionally, providing attentive, courteous, and personalized service throughout their stay.
- Process guest check-ins and checkouts accurately and efficiently while ensuring compliance with established procedures.
- Respond to guest questions and requests regarding property amenities, services, hours of operation, restaurants, transportation, entertainment, and local attractions.
- Address guest concerns proactively, identify appropriate solutions, and escalate issues when necessary to support guest satisfaction.
- Coordinate the logging, handling, and delivery of guest packages, mail, and messages to guest rooms and meeting rooms.
Requirements
- High school diploma or equivalent
- Nice to have: Supervisory experience
- Nice to have: training
- Nice to have: coaching
- Nice to have: supporting team members