- Montreal, Quebec, Canada
- Hybrid
- Full-time · Associate
- CA$33–CA$41 per hour
- 3+ years
Support the IT infrastructure with specific emphasis on Security Systems. The incumbent will work closely with clients and other IT Professionals to assess needs, design, build and test security systems using the McGill University’s standards.
Compensation
(MUNACA Level H) $33.05 - $40.97
Responsibilities
- Provide Level 1 technical support within the ITS workflow assignments specific to Security Systems
- Troubleshoot and research resolutions for simple incidents related to Security Systems
- Provide status reports from ServiceNow and problem summaries
- Provide technical training and mentorship to the NCS external resources
- Opening of facility work orders and appropriate follow-ups to ensure resolution
Requirements
- DEC
- Nice to have: ITIL concepts or similar