- Chicago, Illinois, United States
- 3–4 years
Support and manage the global IT Service Desk, providing desktop, voice, and trading application support within the assigned region.
Responsibilities
- Maintain accurate logging of all incidents, services requests, and changes in the Service Desk system (JIRA)
- Responsible for management and timely resolution of Service Desk tickets
- Practice effective escalation of tickets needed
- Deal with all users in a professional and efficient manner
- Collaborate and share best practices with other IT team members through our internal knowledge base system
Requirements
- Bachelor’s degree in Computer Science or related field