- Remote, United States
- Remote
- Full-time · Entry
- $25–$26 per hour
- 2+ years
Provide service to patients with implanted Neuromodulation devices within a contact center setting, supporting the Sales Team with service needs related to implanted patients.
Compensation
The anticipated hourly base pay range for this full time position working at this location will be $24.50-25.50/hour, plus variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements)
Responsibilities
- Service patients experiencing issues by taking calls and leveraging technical knowledge and patient focused communication to troubleshoot and resolve issues.
- Assist patients with general and labeling inquiries for Neuromodulation products.
- Perform intake agent activities for complaints regarding Neuromodulation devices and therapy received through troubleshooting calls, general and labeling inquiries, and all other contact modes.
- Ensure compliance with regulatory requirements for complaints by documenting them in GCMS Trackwise quality management system.
- Perform documentation of call interactions into Sales Force to enable visibility to all service contact events.
Requirements
- Associate Degree
- High School GED
- Nice to have: contact center experience
- Nice to have: hospital or medical field support experience
- Nice to have: medical device sector experience