- Gurugram, Haryana, India
- 4–6 years
Manage Front & Mid office Travel operations for GBT, leading a team of 15-18 agents, ensuring SLA compliance, process improvement, and stakeholder relationships.
Responsibilities
- Lead and manage a team of 15-18 agents
- Ensure SLA deliverables are met
- Identify process improvement opportunities
- Manage attrition and escalation
- Provide coaching and feedback
Requirements
- Graduate