Troubleshoot complex reality capture workflows across the DroneDeploy platform and resolve customer drone, 360‑camera, and GIS processing issues.
Base Pay Range:
31,200.00 - 42,900.00 EUR Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation.
- Use GIS knowledge to help customers resolve issues when using products to fly drones, capture ground‑based imagery with 360 cameras, or process and analyze collected spatial data.
- Rapidly and accurately resolve customer tickets via email, chat, and phone‑based support in Zendesk to drive customer retention and operational efficiency.
- Identify opportunities to improve processes and support tools to help scale global support operations.
- Contribute to and refine internal and external knowledge bases to empower self‑service resolution and onboard team members.
- Apply active listening, customer empathy, and de‑escalation skills to protect customer satisfaction and nurture long‑term relationships.
- Bachelor's degree or higher in Geographic Information Systems (GIS), Geomatics, or a related field, or equivalent practical experience.
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