- Dublin, Leinster, Ireland
- €31K–€43K per year
Troubleshoot complex reality capture workflows across the DroneDeploy platform and resolve customer drone, 360‑camera, and GIS processing issues.
Compensation
Base Pay Range: 31,200.00 - 42,900.00 EUR Annual This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation.
Responsibilities
- Use GIS knowledge to help customers resolve issues when using products to fly drones, capture ground‑based imagery with 360 cameras, or process and analyze collected spatial data.
- Rapidly and accurately resolve customer tickets via email, chat, and phone‑based support in Zendesk to drive customer retention and operational efficiency.
- Identify opportunities to improve processes and support tools to help scale global support operations.
- Contribute to and refine internal and external knowledge bases to empower self‑service resolution and onboard team members.
- Apply active listening, customer empathy, and de‑escalation skills to protect customer satisfaction and nurture long‑term relationships.
Requirements
- Bachelor's degree or higher in Geographic Information Systems (GIS), Geomatics, or a related field, or equivalent practical experience.