Lead and deliver user research for complex projects, ensuring findings directly inform product, service, and strategy decisions.
Proactively contribute to client meetings, workshops, and presentations, building strong relationships and providing actionable recommendations.
Develop strong client relationships by anticipating client needs, advising on research opportunities, and driving outcomes that align with both user needs and business objectives.
Mentor and guide team members, upskilling junior researchers and fostering a collaborative, supportive working environment.