- Seattle, Washington, United States
- On-site
- Full-time · Senior
- $138K–$186K per year
- 7+ years
Senior UX Designer to be the founding design voice in a Pioneering Pod within the Customer Service Innovation Lab, focusing on rethinking customer service experiences using customer insights and AI-assisted/agentic experiences.
Compensation
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually
Responsibilities
- Listen to customer contacts and observe customer journeys to identify experience opportunities
- Challenge assumptions about customer service to push for industry-reshaping ideas
- Lead end-to-end design for lab initiatives (discovery, framing, concepting, interaction, visual design, prototyping, handoff)
- Co-create with contact handlers through embedded observation and rapid workshops
- Prototype at speed with high-fidelity, interactive prototypes, including AI and GenAI-powered experiences
Requirements
- Nice to have: Usability principles and techniques