IT Customer Services Specialist
Accenture Infrastructure and Capital Projects, LLC · Posted Nov 10, 2026
- Remote, India
- Remote
- 3+ years
Responsible for maintaining and improving AI curriculum content, ensuring technical accuracy and instructional quality for learners.
Responsibilities
- Triage and correct urgent content issues, including broken code, failing labs, and technical solutions that no longer run against current models, APIs, or libraries.
- Review and revise course content against quality standards and style guidelines, covering both the instructional design and the technical solutions.
- Analyze learner and customer feedback, user testing data, and support signals, and prioritize the revisions that will most improve learner outcomes.
- Identify potential drop-off points in program content, and revise the material before learners stall there.
- Review and approve content submissions from the content contributor network, and confirm that accepted improvements deliver the outcomes they promised.
Requirements
- Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
- Nice to have: Built and operated production agentic systems at scale, including multi-agent orchestration, guardrails, and evaluation and observability