Account Strategist, SBS Scaled, Google Customer Solutions (English, Japanese)
Google · Posted Nov 10, 2026
- Tokyo, Tokyo, Japan
- On-site
- Full-time · Mid
Trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs).
Responsibilities
- Manage a portfolio of Small/Medium Businesses (SMB) by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement.
- Collaborate within the Sales team, aligning workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience.
- Implement creative ways to improve customer relationships, tailor and share performance-enhancing suggestions and promote other Google products.
- Identify customer stakeholders, including C-level and business owners, to support customer business objectives and annual digital marketing plans.
- Conduct outbound calls to establish relationships and work with existing Google Ads customers to generate growth and improved customer success.
Requirements
- Bachelor's degree or equivalent practical experience
- Nice to have: Influencing C-level stakeholders
- Nice to have: Media account management
- Nice to have: Consulting
- Nice to have: Entrepreneurship