- Clynbrook, Massachusetts, United States
- On-site
- Full-time · Manager
Oversee daily operations of the Guest Services department, leading and supervising team to ensure exceptional guest service and satisfaction at the ski area.
Responsibilities
- Provide a warm and welcoming atmosphere for all guests at the ski area.
- Address and resolve guest inquiries, concerns, or complaints promptly and professionally.
- Ensure guests are informed about services, amenities, and ski area policies.
- Assist guests with pass purchases, equipment rentals, and snowsports school bookings.
- Act as a point of contact for special requests, VIP guests, or large group bookings.
Requirements
- High school diploma or equivalent
- Degree in hospitality management or a related field (plus)
- Nice to have: Experience in a ski resort or hospitality environment
- Nice to have: Supervisory or management experience
- Nice to have: Passion for outdoor activities and skiing/riding