- Stamford, Connecticut, United States
- On-site
- Full-time · Associate
- Competitive salary
- 5+ years
The Desktop Operations Associate is part of the Desktop team responsible for monitoring, support and maintenance of the Hospital’s infrastructure in addition providing Windows, printer and hardware support.
Responsibilities
- Respond to systems alerts for potential hardware and software problems, triage issues and when necessary Escalating to appropriate L2/L3 support personal
- Provides accurate and thorough turnover to other shifts including verbal and written details/reports
- Monitor and maintain the health of infrastructure components (servers, storage, data circuits, computing environment) supporting a the Hospital’s environment
- Perform Windows server / Desktop administration tasks if necessary to resolve problems or maintain availability
- Assist with monthly OS and application patching and upgrades
Requirements
- High School Diploma or GED
- Associates