- New York City
- 3+ years
Build and maintain IT automation and self‑service workflows to reduce ticket volume and improve employee lifecycle management.
Responsibilities
- Improve employee lifecycle automation across Okta, Serval, and SaaS stack
- Expand Serval self‑service, access requests, and automated troubleshooting
- Build AI‑enabled workflows that triage requests, gather context, and execute approved resolutions
- Propose solutions to recurring problems and measure results
- Take ownership of automation systems, including workflow development, integrations, reliability, and documentation
Requirements
- Nice to have: AI-native curiosity
- Nice to have: AI agents
- Nice to have: automated workflow tests