- Hyderabad, Telangana, India
- Senior
- 3+ years
Senior Technical Support Engineer responsible for troubleshooting and resolving complex customer technical issues for Microsoft Azure App Services and related web applications.
Responsibilities
- Own, troubleshoot and solve customer technical issues
- Provide proactive support advice and contribute to product quality
- Create and maintain incident management requests
- Contribute to case deflection initiatives and automation
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
Requirements
- Nice to have: AZ 900
- Nice to have: AI 900 certification
- Nice to have: support large geographically distributed enterprise environments
- Nice to have: lead technical initiatives
- Nice to have: collaborate with peers