- New York City, New York, United States
- $105K–$120K per year
- 3–5 years
The Associate Director of Program Operations supports the Director of Programs in leading the day-to-day operations of CFH’s RRH and SSO programs.
Compensation
Pay Range: 105k-120K Annually based on relevant direct experience
Responsibilities
- Oversee the daily operations of the housing programs, including referral intake, eligibility prescreening, enrollment, housing search and placement, and ongoing case management.
- Support the of Programs in recruiting, orienting, training, and supervising staff within the CoC team.
- Provide direct supervision to assigned staff through regular one-on-one meetings; conduct employee performance evaluations and implement performance improvement plans as directed.
- Assign caseloads and manage staff coverage and schedules to ensure timely client engagement, first contact, and intake for all assigned referrals.
- Lead and facilitate case conferences, program supervision, staff meetings, and internal trainings alongside the program managers; provide guidance to staff on complex cases, crisis intervention, and de-escalation.
Requirements
- High School Diploma or Equivalency
- Bachelor’s Degree
- Nice to have: bilingual Spanish