- Remote, United States
- Remote
- Full-time · Manager
- $150K–$175K per year
- 10+ years
Lead strategies that strengthen customer loyalty, improve renewal performance, and maximize lifetime value across a subscription-based membership portfolio.
Compensation
Base salary: $150,000–$175,000 per year, depending on experience, skills, location, labor market conditions, and internal equity. Performance incentives: Eligibility for a target annual bonus, in addition to the stated base salary range.
Responsibilities
- Own the overall customer retention strategy and revenue targets, with a focus on voluntary membership renewals and performance across web and call center channels
- Lead CRM platform strategy, including customer segmentation, personalization, automation, and lifecycle communication planning
- Use differences in customer behavior, lifecycle stages, and audience cohorts to refine segmentation strategies and improve campaign effectiveness
- Direct the roadmap for CRM platform enhancements that strengthen engagement, personalization, and renewal performance
- Analyze retention risk frameworks, customer health scores, cohort trends, and renewal performance data to develop actionable recommendations for leadership
Requirements
- Bachelor's degree or equivalent qualification in a relevant discipline
- Nice to have: Master's degree