- Bangalore, Karnataka, India
- Full-time · Manager
- 6–8 years
Lead and execute Knowledge Management (KM) initiatives across the Customer Success Organization (CSO), balancing people leadership, project management, and individual contribution to improve content quality, usability, and AI enablement.
Responsibilities
- Lead and manage KM-related projects across the Customer Success Organization.
- Partner with CSO stakeholders to assess knowledge needs and translate them into scalable content solutions.
- Act as a player-coach: directly contribute to content operations work while leading and mentoring a team.
- Develop and manage project plans, timelines, workflows, and resource allocation for KM initiatives.
- Create and standardize customized templates, frameworks, and content structures to support various CSO use cases.
Requirements
- Knowledge Management
- Content Operations
- Technical Documentation
- Content Strategy
- Nice to have: AI-related content programs