- Remote, United States +3 more
- Remote
- Full-time · Manager
- 7+ years
Lead, inspire and develop a distributed team of Concierge and VIP Relations experts across Europe and the US to provide high-touch service for high-value guests and VIP members.
Locations (4)
- Los Angeles, California, United States
- New York, New York, United States
- Miami, Florida, United States
- Austin, Texas, United States
Responsibilities
- Translate the Director's Experience strategy into day-to-day practice across every shift and time zone.
- Lead the Concierge and VIP Relations teams directly, overseeing coaching, onboarding, and training.
- 'Lead from the front' by working alongside the team during surges or coverage gaps.