- Scotts Valley, California, United States
- On-site
- Full-time · Associate
Manage helpdesk functions and provides technical support to workstation users, responsible for all aspects of technical support from the workstation up to and including servers, software, and network components, and lead IT projects.
Responsibilities
- Maintaining software and hardware systems that support the organization’s internal users
- Solve routine and unusual problems and provide feedback to internal teams
- Develop a good understanding of the organization’s ERP/MRP software and assist users with issues
- Help improve workflows and create documentation for processes and procedures
- Monitor mission critical software hardware systems availability and reliability