- Remote, United States
- Remote
- Full-time · Mid
- $81K–$122K per year
The Partner Success Manager (PSM) serves as a mission-critical technical liaison for Independent Software Vendor (ISV) partners building and scaling applications on the Salesforce AppExchange. Operating at the intersection of partner relationships and platform engineering, the PSM champions technical health, orchestrates critical issue resolution, and safeguards partner customer experience.
Compensation
The typical base salary range for this position is $80,900 - $122,300 annually.
Responsibilities
- Triage, orchestrate, and quarterback high-impact technical investigations stemming from major Salesforce product releases, platform bugs, and complex dependency issues.
- Partner closely with PAMs as the technical anchor on shared named accounts.
- Participate in a pooled escalation rotation to assist internal stakeholders with urgent, high-visibility partner challenges.
- Guide partners on foundational ISV platform tools, environments, and program benefits—including Scratch Orgs, Partner Business Orgs (PBOs), and Large Data Volume (LDV) test orgs—to help them preempt release blockers and improve architecture resilience.
- Advocate for partner priorities internally, bridging communication gaps across Technology, Product Management, and Technical Support to resolve persistent bottlenecks and mitigate customer-impacting platform disruptions.