- Italy +1 more
- Hybrid
- Full-time · Entry
- €34K–€51K per year
Seeking a motivated and customer-focused Software Support Analyst to act as the first point of contact for software applications, interfaces, databases, and hardware solutions across the UK and Italy.
Locations (2)
- Italy
- Coventry, West Midlands, United Kingdom
Compensation
The Pay Range for this role is: €34,100.00-€51,100.00/Annual
Responsibilities
- Provide first-line technical support for Haemonetics software applications and hardware products, throughout the EMEA region
- Troubleshoot and resolve software, database, networking, connectivity, and interface-related issues
- Support customers via telephone, email, and remote support tools
- Investigate and resolve incidents in accordance with established support processes and service levels
- Accurately document support activities within the helpdesk ticketing system
Requirements
- Nice to have: SQL Server