- Melbourne, Victoria, Australia
- On-site
- Full-time · Manager
Lead the Front Office function to deliver exceptional guest experiences while supporting strong people and operational performance.
Responsibilities
- Lead the Front Office team to deliver exceptional guest experiences and operational excellence.
- Provide coaching, guidance and day-to-day support to Front Office team members.
- Resolve complex guest enquiries, complaints and service recovery situations professionally.
- Monitor Front Office operations to ensure service standards and operational procedures are consistently achieved.
- Build collaborative relationships across hotel departments to ensure seamless operations.
Requirements
- Relevant qualification in Hospitality, Tourism or Business is advantageous.
- Diploma or Degree in Hospitality Management, Hotel Management, Tourism or Business (preferred).
- Nice to have: Current Responsible Service of Alcohol (RSA) certification
- Nice to have: Leadership or management development qualifications