- 8–10 years
Solutions Architect in Customer Success, responsible for technical advisory and implementation support for enterprise customers.
Responsibilities
- Own the role of a product expert as the technical advisor on our largest strategic customer accounts
- Partner with Customer Success Managers to ensure effective platform usage and successful onboarding
- Provide guidance and support to customers implementing additional product components
- Improve technical documentation and product strategy based on customer insights
- Teach internal teams and customers best practices for identity security solutions