- Poland
Own the day‑to‑day quality and cost performance of global SMS and voice routing, ensuring traffic is delivered reliably, efficiently, and at the best possible margin.
Responsibilities
- Monitor and respond to quality alerts via Zendesk and Tableau
- Provide 24x5 follow‑the‑sun routing assurance coverage in rotation with regional peers
- Perform proactive quality assurance across SMS and voice destinations
- Manage country‑level routing and implement tiered routing decisions
- Onboard and test new supplier connections (SMPP/MM4/MM7 protocols)
Requirements
- Nice to have: voice routing metrics (ASR, NER, MOS, PDD)
- Nice to have: SIP fundamentals
- Nice to have: ML‑driven or algorithmic routing systems
- Nice to have: RCS
- Nice to have: Network APIs