Provide technical support and incident response for all software, hardware, and network issues assisting to all Bar Staff, Members, and the Public by performing problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; pass more complex end-user problems on to Senior IT Support Specialist; conduct hardware and software inventory; and perform related work as required.
Compensation
Minimum starting salary $40,961.51 with an excellent benefits package including employer paid pension contribution
Responsibilities
Provide Tier 1 support for all Information Technology products and services in a call center environment
Engage in research and in-depth troubleshooting to determine the most effective manner to resolve issues
Elevate complex and/or high priority issues to the appropriate support groups for resolution
Record required information in the IT Service Desk Ticket System
Update tickets with appropriate entries of activities, and close tickets with resolution entered upon completion of the job
