- Remote, United States
- Remote
- Full-time · Entry
- 1–2 years
As a Technical Support Representative at iHomefinder, you’ll be on the front lines assisting clients and partner web developers with the configuration, integration, and use of our hosted website and IDX search products.
Responsibilities
- Provide responsive and friendly support via email, phone, and live chat
- Troubleshoot and resolve technical issues related to website configuration, IDX integration, and third-party platforms (e.g., WordPress)
- Collaborate with external web developers to assist with custom website integrations
- Escalate advanced or unresolved issues to internal teams as needed
- Identify and document support issues and resolutions to improve internal knowledge sharing
Requirements
- Nice to have: WordPress
- Nice to have: Content management systems
- Nice to have: Real estate clients
- Nice to have: CRMs
- Nice to have: IDX platforms