Systems Support Analyst (PR-CP72-002) - Corporate Office
Bethany Care Society · Posted Nov 9, 2026
- Calgary, Alberta, Canada
- On-site
- Full-time · Associate
- 2–3 years
The Analyst, Systems Support provides technical support to users across the organization, troubleshooting and resolving issues involving computers, software, networks, user accounts, productivity tools, printing, and business applications.
Responsibilities
- Provide first and second level technical support for hardware, software, networking, access, security, installations, and business applications
- Diagnose and resolve desktop, laptop, printer, network, and application issues
- Manage support requests through the Support Desk tracking system and maintain accurate records of issues and resolutions
- Gather diagnostic information, research technical issues, and implement appropriate solutions
- Escalate complex issues to appropriate technical resources with clear supporting information
Requirements
- Degree in Computer Science, Computer Engineering, or a related field; or a technical diploma with an IT designation and equivalent relevant experience
- Nice to have: Meraki