IT Help Desk support jobs

Classified Help Desk Manager

Boeing · Posted Nov 4, 2026

Hazelwood, Missouri, United States
On-site
Full-time · Manager
$140K–$190K per year
3+ years

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Lead Information Technology (IT) support professionals in the St. Louis region, ensuring high-quality technical support for proprietary programs and driving operational excellence.

Compensation

Summary pay range: $140,250 – $189,750

Responsibilities

Guide and lead a team of dedicated IT Helpdesk professionals, fostering a collaborative and customer-focused culture
Coach and mentor team members to develop their technical and interpersonal skills, ensuring motivated and fulfilled careers
Oversee daily helpdesk operations, including ticket management, escalation procedures, and service level adherence
Lead projects to improve helpdesk processes, implement new support technologies, and meet program, compliance, and security requirements
Provide consultation and support to business leaders, ensuring their technology needs are met efficiently

Requirements

Bachelor's Degree or Equivalent
Nice to have: supporting closed areas or classified networks
Nice to have: Agile environment
Nice to have: ITIL

Skills

leadership experience IT Help Desk support coaching and mentoring

Field Representative II, Cross Functional Service

Field Representative II, Cross Functional Service

Compensation

Responsibilities

Requirements

Skills

Benefits

Classified Help Desk Manager

Compensation

Responsibilities

Requirements

Skills

Benefits