- London, England, United Kingdom
- Hybrid
- Full-time · Senior
- Bonus Scheme
- 5+ years
Senior Consultant – Service Transition & Delivery, this multi-skilled disciplinary role champions service management best practices across the organisation, guiding clients through the critical phase between programme / project delivery and operational stability.
Responsibilities
- Lead the definition and execution of end-to-end Service Transition strategies
- Establish, chair and govern formal Operational Readiness Reviews (ORRs), Gate assessments and Service Acceptance Criteria (SAC)
- Embed key needs into operational readiness gates (e.g. accessibility, security compliance and data privacy safeguards)
- Manage early-life support (ELS) / hypercare windows for critical services
- Undertake Service Designs, operational level agreements (OLAs) and underpinning contracts (UCs) to help manage supplier relationships
Requirements
- Nice to have: ITIL 4 Foundation
- Nice to have: AgilePM
- Nice to have: Prince2
- Nice to have: ScrumMaster