Lead product management for Service Operations across multiple ITSM domains, driving strategy, backlog, and cross‑functional delivery.
Locations (10)
Louisville, Kentucky, United States
Dallas, Texas, United States
Atlanta, Georgia, United States
Boston, Massachusetts, United States
New York City, New York, United States
Chicago, Illinois, United States
Show all 10 locations
Washington, District of Columbia, United States
Nashville, Tennessee, United States
Fort Lauderdale, Florida, United States
Tampa, Florida, United States
Compensation
$126,300 - $173,700 per year
Responsibilities
Own the Service Operations product portfolio spanning Incident Management, Major Incident Management, Problem Management, and Knowledge Management
Drive ServiceNow platform enhancements, integrations, upgrades, and product capabilities
Lead product backlog and feature definition, including writing user stories, acceptance criteria, process requirements, and business outcomes
Align product with business priorities, user needs, operational risks, technical feasibility, and organizational OKRs
Evaluate and enable generative AI, agentic AI, automation, virtual agents, and intelligent workflows
Requirements
Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Management Information Systems, or a related field
Nice to have: Master's degree in Business Administration (MBA)
Nice to have: ServiceNow Certified System Administrator (CSA)
Nice to have: Certified Implementation Specialist (CIS)
Nice to have: Certified Application Developer (CAD)