The Support Desk Teammate is part of the Spinx Centralized Support Desk, serving as the frontline connection between stores, car washes, IT systems, and internal departments to triage, log, and dispatch service requests.
- Serve as the single point of contact for maintenance, facilities, and IT-related service requests
- Respond to incoming calls, emails, and tickets from store and car wash teams, guests, and internal departments
- Log all service requests in the ticket system, assigning accurate categories, priorities, and ownership
- Provide assistance on issues related to the Spinx Xtras loyalty app, car wash memberships, store operations, POS systems, and IT hardware/software support
- Troubleshoot first-level maintenance and technology issues before escalation
- 7 Paid Holidays
- Paid Time Off after 60 Days
- 401k Retirement Plan with Company Match/Profit Sharing
- $0.25 weekly fuel discount (per gallon)
- Holiday Savings Club
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