- Orlando, Florida, United States
- Senior
- 5–7 years
Senior Client Success Manager responsible for executive-level client relationships, ensuring business outcomes, risk mitigation, and financial performance.
Responsibilities
- Owns executive and buyer-level relationships
- Builds strong relationships with key customer staff
- Leads high-level client engagement and executive business reviews
- Sets and resets expectations of service quality
- Navigates conflict and escalation
Requirements
- Bachelor’s degree required
- Master’s degree preferred
- Nice to have: PMP or equivalent project management certification
- Nice to have: ITIL Intermediate or Expert