Senior Problem Management SME
Artech LLC · Posted Nov 13, 2026
- Remote
- Remote
- Full-time · Senior
- 8+ years
Lead and coordinate Problem Management activities for complex, recurring, high-impact, and business-critical technology issues.
Responsibilities
- Lead and coordinate Problem Management activities for complex, recurring, high-impact, and business-critical technology issues.
- Work with the SMO Global Process Owner to execute and continuously improve the Problem Management process.
- Proactively identify problem candidates through Major Incidents, recurring incidents, service trends, monitoring, and other operational data.
- Facilitate and challenge root cause analysis activities to ensure investigations identify contributing factors and underlying causes rather than simply documenting symptoms.
- Drive SI partners and technical teams to establish clear problem ownership, investigation plans, corrective actions, target dates, and permanent solutions.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related discipline
- Nice to have: AI, Microsoft 365 Copilot
- Nice to have: AI agents
- Nice to have: Generative AI technologies