- Reading, England, United Kingdom
- On-site
- Full-time · Manager
Lead the IT support team and coordinate external service partners to deliver consistent service performance, effective workplace technology and a positive employee IT experience, driving operational improvements and developing team capabilities.
Responsibilities
- Manage and improve IT service management processes across incident, request, problem, change and knowledge management
- Lead major incident management, coordinating the response, communicating with stakeholders, restoring services and conducting post-incident reviews
- Own the IT joiner, mover and leaver process with HR
- Own workplace technology, including meeting rooms and audiovisual systems, access control, CCTV, visitor management and desk booking
- Manage suppliers and support partners through service reviews, contract performance, renewals and escalations
Requirements
- Nice to have: ManageEngine
- Nice to have: ServiceNow
- Nice to have: Office moves support
- Nice to have: Modern device-management
- Nice to have: Identity platforms